Terms & Conditions
Everything you need to know about renting a campervan with Surf and Stones. Please read these terms carefully before making your booking.
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Insurance
2 terms
1
Basic Insurance Coverage
All rentals include third-party liability and own-damage coverage with a default deductible of €1,500–2,500 depending on the van. Damages caused by improper use, off-road driving, or unauthorized drivers are not covered.
2
Optional Insurance Upgrades
Customers can choose additional protection plans to reduce the deductible. Example: Standard Plan (€999 deductible), Premium Plan (€199). These plans include roadside assistance and coverage for minor glass damage.
Deposit
2 terms
1
Security Deposit Required
A security deposit between €800–€2,000 is required via credit card authorization at vehicle pickup. The amount depends on the insurance plan selected. It covers any damages, fines, tolls or missing fuel/cleaning costs.
2
Deposit Release and Withholding
If no issues are found upon return, the deposit is released within 1–5 business days. If there are damages or pending charges, the company may withhold the deposit up to 30 days to assess repair costs.
Mileage
1 term
1
Included Mileage and Fair Use
Most rentals include unlimited mileage, but fair use is expected (e.g., up to 300–550 km/day). Extra kilometers may be charged at €0.25–€0.49/km depending on your package.
Damage & Accidents
2 terms
1
Driver Responsibilities
Drivers must report accidents immediately and fill in the provided accident form. Failure to comply may void insurance. Customers are fully responsible for damages caused by misuse or negligence.
2
Excluded Damages
Insurance does not cover: driving under influence, off-road use, unauthorized drivers, fuel errors, tire damage, or interior equipment. These are fully charged to the renter.
Drivers
2 terms
1
Minimum Age and License
Drivers must be at least 25 years old and have held a valid B driving license for 3 years. Younger drivers (18–24) may be allowed with higher deposits and restricted insurance plans.
2
Additional Drivers
One additional driver is included for free. More drivers can be added for an extra fee or through a premium plan. All drivers must be listed in the rental agreement.
Cancellation
2 terms
1
Flexible Cancellation Policy
Full refund for cancellations 30+ days in advance. 50% refund between 30–8 days. No refund for cancellations less than 7 days before pickup.
2
Voucher or Rescheduling Option
In some cases, customers may receive a voucher instead of a refund or be allowed to reschedule their booking without penalty. Force majeure cases can also be considered upon proof.
Return
2 terms
1
Cleanliness and Fuel Level
The campervan must be returned clean, with full fuel tank and emptied waste/chemical toilets. If not, cleaning and refueling fees will be deducted from the deposit.
2
Late Return Fees
Returning the van late without prior agreement may incur a fee of €50/hour or up to €500/day. Excessive delays may lead to legal action.
Need Help?
If you have any questions about our terms and conditions, please don't hesitate to contact us.